Contact
Get in touch
Supplier offers, partnership proposals and general questions are all welcome. Email or call us using the details below — we reply to every legitimate inquiry, usually within one business day.
Contact details
Contact details
General inquiries
support@toraneko.bizPhone
(657) 259-8515Location
CaliforniaUnited States
Departments
Sourcing & Suppliers
Product offers, catalogs and wholesale pricing
sourcing@toraneko.bizAccounting
Invoices, payments and billing questions
accounting@toraneko.bizPartnerships
Brand, wholesale and partnership inquiries
partnerships@toraneko.biz
Business hours
- Monday – Friday
- 9:00 AM – 6:00 PM
- Saturday
- 10:00 AM – 2:00 PM
- Sunday
- Closed
All times are Pacific Time. We are closed on public holidays.
FAQ
Frequently asked questions
Common questions from customers, suppliers and partners. If yours is not answered here, email or call us using the details above.
Do you sell directly?
We sell through the Amazon and Walmart marketplaces rather than directly from this website. This website is an information resource about our company.
Where are your products available?
Our products are available on Amazon and Walmart. Orders are fulfilled through their respective networks — Fulfillment by Amazon (FBA) and Walmart Fulfillment Services (WFS).
How do returns work?
We accept free, hassle-free 30-day returns on most products. Because orders are placed through Amazon and Walmart, returns are processed under the returns policy of the marketplace you purchased from.
Are you accepting wholesale inquiries?
Yes. We welcome wholesale inquiries from brands, manufacturers and authorized distributors. See our Supplier and Partnership page for what to send, or contact us directly using the details below.
How do suppliers contact you?
Send your product catalog, wholesale pricing and minimum order quantities using the contact form on this page, or email or call us directly using the details below. We review every submission and reply if the products fit our current buying criteria.